Stop Losing Revenue to Referral Leakage

OpenInlet is a secure referral management platform for healthcare practices. It tracks every referral from send to close, sends automatic reminders when action is needed, and can trigger Echopad Reach to follow up directly with the patient — closing the referral loop end-to-end.

OpenInlet connects to Epic through a secure SMART-on-FHIR/OAuth integration, imports referrals with linked patient and provider records, and auto-syncs new referrals. Need another EHR? Client admins can request an integration for their organization.

Yes. OpenInlet is fully HIPAA compliant with a Business Associate Agreement included, and is SOC 2 Type II certified annually. Patient data is protected with AES-256 encryption in transit and at rest, and a complete audit trail supports compliance reporting.

Referral leakage happens when patients never complete a specialist referral. OpenInlet reduces leakage by up to 40% by tracking every referral through its full lifecycle, sending automated reminder emails when a referral stalls, and using Echopad Reach to follow up directly with patients — so referrals stop falling through the cracks.

Most practices go live with OpenInlet in under two weeks. Deployment is cloud-based with no infrastructure changes, staff training takes about 15 minutes, and a pilot-first rollout proves ROI before expanding. Practices typically reach 95%+ staff adoption within 30 days.